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The ITILFNDv4 certification exam covers the key concepts, principles and practices of ITIL 4, including the four dimensions of service management, the service value system, the service value chain, and the ITIL practices. ITILFNDv4 exam is designed to test the candidate's knowledge and understanding of ITIL 4 and their ability to apply ITIL 4 practices in real-world scenarios. ITILFNDv4 Exam consists of 40 multiple-choice questions and the passing score is 65% (26 out of 40).

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EXIN ITIL 4 Foundation Sample Questions (Q192-Q197):

NEW QUESTION # 192
Which statement about a 'continual improvement register' is CORRECT?

A. It should be used to capture user demand
B. There should only be one for the whole organization
C. It should be re-prioritized as ideas are documented
D. It should be managed at the senior level of the organization

Answer: C

NEW QUESTION # 193
What three elements make up the Service Portfolio?

A. Customer portfolio, service catalogue and retired services
B. Service pipeline, service catalogue and retired services
C. Customer portfolio, configuration management system and service catalogue
D. Service pipeline, configuration management system and service catalogue

Answer: B

NEW QUESTION # 194
How should an organization prioritize incidents?

A. Use an agreed classification which is based on the business impact of the incident
B. Assess the availability of the appropriate support team
C. Ask the user for their preferred resolution timeframe
D. Create an order of incidents based on the dates and times when they were logged

Answer: A

NEW QUESTION # 195
Which is an objective of the design coordination process?

A. To document the initial structure and relationship between services and customers
B. To produce service design packages and ensure they are handed over to service transition
C. To gather and document new service level requirements from the customer
D. To assess and evaluate all changes and their impact on service designs

Answer: B

NEW QUESTION # 196
What is defined as 'the role that uses services'?

A. Customer
B. User
C. Sponsor
D. Service consumer

Answer: B

NEW QUESTION # 197
......

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Latest ITILFNDv4 Test Report, Exam ITILFNDv4 Consultant

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EXIN ITIL 4 Foundation Sample Questions (Q192-Q197):

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